Thank you for choosing Noble Leaf Tea as your trusted provider of the high-quality tea.
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
Time Frame for Return or Refund,
Acceptable Item Conditions and Type of Refund
If you have an item that you wish to return, please email us at inquiries@nobleleaftea.com within 30 days of receipt. Provide the original order number, the reason for your return and request to receive a returned merchandise authorization (RMA) number. You MUST contact us prior to returning your product(s). WE DO NOT ACCEPT RETURNS WITHOUT AN RMA NUMBER.
We do not issue credit for items returned without an RMA number. We do not cover the costs of return shipping charges unless due to company error.
To receive full credit, all returns must be unopened in their original packaging and in a resalable condition.
Refunds will be issued back to the original payment method. Please allow 5 to 7 business days for processing once returned item is received. You also have the option to receive store credit, or exchange for another product.
Exclusions: Gift Cards and sale items are nonrefundable.
Damaged or Defective Items
- If the item(s) you receive are damaged or defective, please attach photos, include your order number, and send to inquiries@nobleleaftea.com.
- We will provide you with an RMA number along with a prepaid return label. Once received, we will evaluate and send you a replacement.
- Please allow 5 to 7 business days for processing once returned item is received.
Eligibility for Refunds/Returns:
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at inquiries@nobleleaftea.com.
Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Noble Leaf Tea!
Noble Leaf Tea
Tampa, Florida
Last Updated: 08/12/2024
Shipping and Handling fees:
- •Refund of Shipping Fees: We do not cover the costs of return shipping charges unless due to company error.
Accessory Warranty:
- All Noble Leaf Tea accessories carry a limited one-year warranty on manufacturer defects. Proof of purchase must be provided to show that the purchase is within the timeframe to receive a replacement. Please retain purchase receipts for your records. For third-party products not produced by Noble Leaf Tea, please see specific manufacturer warranty (usually located on the product box) for specific terms and conditions. Please retain purchase receipts for your records.
